1/7/2024 0 Comments Garden tower2![]() ![]() *ALL RETURNS ARE SUBJECT TO A 20% RE-STOCKING FEE Clearance items are FINAL SALE ITEMS, no refunds allowed.All returned merchandise is subject to a 20% restocking fee, this includes the processing fee.Return shipping and insurance charges are the responsibility of the customer.The Shipping, Handling and Insurance Fees paid by the buyer are NOT included in the return credit issued.Missing accessories will result in a reduced credit amount by the actual replacement cost of those items.Delays may be experienced in the case of incomplete returns. You can expect a refund in the same form of payment originally used for purchase usually within 5-10 business days of Your Grow Depot.We will then issue the credit minus the cost of shipping both ways once we have received the system in new resaleable condition. For a full system return, we will create the bill of lading and make the shipping arrangements for you.Returns are not accepted on products that have been altered.Products damaged by neglect or abuse will not be covered by warranty and may not be returned.All products must be returned in new resaleable condition, in the original boxes to ensure full credit.Enclose a copy of the original invoice.The item must be shipped back with care as not to be received damaged.All returned merchandise must be in its original carton or packaging to be eligable for a refund. Please DO NOT throw away the original packaging your order came in.Keep the Return Tracking Number (RMA#) from the package you are returning to ensure that the package is returned to the warehouse.A Return Authorization Number (RMA #) is required before any replacement claim will be accepted. ![]() Only items originally purchased within 30 Days from the date of delivery will be considered for return. All returns must be called in or emailed in advance and given a Return Authorization Number (RMA #). ![]()
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